Frequently Asked Questions

Shipping & Handling

Processing Time:

  • Processing time for orders is 1-3 days.

Shipping Times:

  • For Canadian customers, shipping takes 1-2 weeks.
  • For USA customers, shipping takes 1-3 weeks.
  • For international customers, shipping takes 3-6 weeks.

Sticker Shipping:

  • Stickers are sent by untracked lettermail.
  • For Canada and the USA, sticker shipping can take up to 3 weeks for delivery.
  • For International, sticker shipping can take up for 6 weeks for delivery.

Return & Exchange


  • Cancellations are accepted within 24 hours after placing the order.

Returns & Exchanges:

  • Returns and exchanges are accepted.
  • Products must be in mint condition.
  • Customers are responsible for covering the cost of return shipping. Return packages must be tracked.
  • Customers are also responsible for any shipping costs associated with exchanges.

I have a problem with my order:

  • Please contact or submit a contact us form for case by case situations.

UK & EU Customers

Please head over to to order for customers in the UK & EU.

I didn't receive my package and today is the expected delivery date.

Please allow a buffer time of 1 - 2 weeks as there may be an issue within the postal system.

I shipped it to the wrong address.

Unfortunately, you will have to re-order.

I got my package but it's not the right items.

I'm so sorry this happened. Please email and we will be happy to work this out.